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Jan 19

Opportunity to set the record straight.

I have had two complaints publicly levelled at me and my company, QuadraNet. I would like to take this opportunity to set the record straight.

 

Because we take the privacy of our clients, past and present, seriously, I will not address the first complainant by name. A number of accusations were made against my company, but in point of fact, we disconnected the client’s equipment due to months of unpaid invoices, totaling over $75,000. Our legal counsel attempted to work with the client in question to recoup QuadraNet’s costs and relinquish control over the equipment, but was met with refusal to address the situation and extremely unprofessional responses. Eventually, the client paid the outstanding debt and was permitted to remove the equipment from QuadraNet’s facilities. QuadraNet has thousands of satisfied clients, many of whom have been with us for over a decade. We have nothing to gain by angering our clients (and in fact, everything to lose), but as a business, we will not and cannot -pay- for our clients to use our services for free.

 

The second complaint is not by a client or previous client, but rather a repost by a competitor of a complaint written by an agitated blogger, regarding spam originating from our network. The title of this complaint mentions numerous people, only two of whom actually work for my company – myself (Ilan Mishan) and my wife, Michelle Mishan. One of the other individuals mentioned, Chris Gotzmann, who is no longer with our team. Naming individuals who work at a company is the lowest form of search engine result poisoning and only serves to needlessly ruin people’s reputations, especially when the people listed were not only not involved whatsoever in perpetrating what was accused of them, but haven’t even worked for the same company in many years.

 

IPTelligent is a company that QuadraNet contracts with for IP transit and IP space. QuadraNet does not (and cannot) offer any services, etc. through IPTelligent. All of the services that QuadraNet offers are marketed exclusively under the QuadraNet brand. I won’t deny that spam originated from our network – if you are an Internet Services Provider (ISP), you will have your fair share of spammers who sign up to use your services. This is an unavoidable side-effect of being in the hosting industry. The mark of a vigilant ISP is taking action to address the complaints and remove spammers from their network. To set the record straight: QuadraNet does not spam, nor endorse spammers, and goes out of its way to remove spammers from its network. We have an excellent relationship with Spamhaus, the absolute authority on internet spam, and they can attest to how quickly we resolve any and all complaints.

 

I have been operating a business in the hosting industry for almost 2 decades and I would submit that our percentage of unhappy clientele is -significantly- below the industry average. My company goes above and beyond the normal call of duty to ensure that our clients are satisfied, and we employ a 24x7x365 staff of qualified technicians to resolve problems in a timely manner. I invite your questions and am happy to do my level best to assuage any concerns you may have about me, my staff, or my company.

Oct 03

Internet and the rumor mill.

Advancements in telecommunications and the internet have created a perfect storm for internet users to publicly and anonymously partake in character defamation at alarming, breakneck speeds.

Classmates, coworkers, and even strangers have the ability to denigrate and falsely discredit an individual or company at a whim and as the internet develops more and more outlets for social media, discussion boards, Twitter, Facebook, Yelp, Tumblr, Instagram, Vine, Youtube, the list goes on and on.
This kind of behavior only escalates. These acts have been coined “cyberbullying” or “cyberharassment” and have largely been associated with adolescents; however, it would be unjust to only focus on this sample of the population.

The younger age groups do exhibit the behavior more often, yet adults are just as capable. Perhaps the most troubling aspect of this new age rumor mill is the speed at which it is delivered and then spread.
Twitter allows its users to post unsubstantiated claims within seconds from their computer, tablet, and mobile device. As a user gains notoriety and more and more followers their tweets become widely disseminated, a dissemination that is only exacerbated if these followers decide to retweet the original poster.

The problem is that, often, there is not adequate due diligence of whether these statements are truthful. Users can find a tweet humorous or entertaining (even if they don’t necessarily believe in its validity) and retweet it. This tweet is then visible to all of their followers. The more retweets a post gets the larger the audience and the more credible the tweet seems.
It’s not rare to find a new, fake celebrity death trending on the homepage of Twitter. From Aretha Franklin to Charlie Sheen, these fake celebrity deaths send the internet into a panic. But what happens when these falsities are no longer playful and actually do real harm? This was the case during the manhunt for the Boston Marathon bombers. Social media users on Reddit and Twitter ran amuck with a story that a missing Indian-American student, who had attended Brown University and disappeared earlier in March, was the culprit based on a grainy camera phone photo taken by a bystander at the marathon. His name, Sunil Tripathi, was trending within minutes. His family had already been suffering from his disappearance and the exhaustion of a failed search party when the internet started to eviscerate his name and image. The family even had to go as far as deleting a Facebook group, which served the purpose of garnering attention about his disappearance, due to the vitriol and hate that begun pouring onto the site.
Unfortunately, Sunil was not the only falsely identified suspect that the internet sought out. This negligence is the new normal. Internet users find comfort in leaving scathing remarks after business services do not live up to their expectations.
Sites like Yelp and Angie’s List have bred a number of internet defamation lawsuits. The sites allow patrons of businesses to review the service(s) they received and leave feedback on their experience. With a company’s reputation on the line, these reviews determine if their business will continue to succeed.

D.C. contractor Christopher Dietz took Yelp review Jane Perez to court over her wounding review of the work he did on her home, which he believed to be untrue. After she wrote that Christopher was a “nightmare of a contractor”, his business suffered.
What about First Amendment rights of Free Speech one might ask…? this might be true and a jury might side with the defendant; however, are a few choice words worth the legal costs they could mean? Today’s internet requires you to choose your words wisely, watch where and who you post to, and do your due diligence into whether a post is satire, truth, or fiction.

Mar 04

Do I really need to defend myself?

There are over 6 websites that slander my business and my name anonymously. It is amazing how successful they have been in this campaign. I am unclear as to why someone would do this, but I am certain it is the same individual (and have an idea who they are), because the posts are all in the same style. If you read these sites, they all have the exact same post, with the same wrong information.

You can view these same posts here:

http://scamfraudalert.wordpress.com/2009/12/26/whois-ocnetworks-com/

http://www.fraudwatchers.org/forums/showthread.php?t=36562

http://www.ripoffreport.com/internet-fraud/oc3networks-pacificr/oc3networks-pacificrack-4fib-546a4.htm

There are more sites, but as you read them, you will notice they are all the same scathing accusations and most likely an RSS feed, written very personally in the same manner.

Because of these complaints, I have decided to write an article that shows these posts as improper and false. I am here to set the record straight.

I am happily married and live with my wife and kids in Southern California. I have not fled the country and have honorably served my home country of Israel. I regularly return to Israel, my country many times to visit family, which would be impossible if I was indeed “kicked out”.

As for the spamming allegations, I am not listed in spamhaus.org as ROKSO (http://www.spamhaus.org/rokso/), and my operation has nothing to do with spammers. While we have had a spammer on our network it was short lived. They were immediately canceled (within hours) when we realize they are spammers. You can read our policy regarding spammers found here:  http://www.quadranet.com/tos.php. If any datacenter or colocation facility tells you they NEVER had a spammer, they would be lying. We have had them, and we swiftly remove them. In the ISP colocation business, it is a constant battle with spammers, and all legitimate datacenters have had this battle.

We do host a few LEGAL pornography sites, and like most datacenters in USA, and we follow the law when it comes to banned elicit or illegal sites. We live in USA, where it is 100% legal to host legal pornography, so I am not sure why this person has posted that we do “dirty porn hosting”? If they want censorship, then they can go live in China! Besides all of this, it is a small fraction of our business. Our datacenter and colocation hosts mainly mainstream businesses with everyday business to business commerce.

In these slanderous posts, there is a lot of talk about my companies selling “cheapest” servers, and “hottest” datacenter environment. While we are very competitively priced, our customers appreciate that.Our datacenters are maintained at industry standard and accepted levels and have also recently had a major upgrade of its cooling towers. Besides, if we were really “the hottest datacenter”, I doubt we would attract large companies who host with us such as the CDN Provider to Facebook and NetFlix? Trust me, they do their homework and checked us out thoroughly.

Rebranding QuadraNet was a simple marketing strategy that would combine our operations in to one brand for simplicity. As we grew and brought on new products, and companies our brand became diluted. QuadraNet was born as a necessity to clean up our branding and consolidate the companies. We are now stronger and better than ever.

In conclusion, I must say, that someone really did take the time to try to hurt our business and attack my name. From what I can tell, it can only be another datacenter who has lost business in competitive bidding and decided to do a smear campaign against me. Because they are the same post on all these consumer boards, so I believe it is the same person. These posts were very industry specific, and had nothing do to with their experience as a “customer”, only as a heated “rant” against me and my company. This is slander, don’t believe it.

 

-Ilan Mishan

President and CEO, QuadraNet

 

Jan 23

Why do you believe what you read on the Internet?

The internet is a great place to do research and find out about things. I have used it on many occasions to look something up, find out how to do something, or just get lost jumping from one news article to another. You can basically type anything you are interested into Google and out pops a bunch of links, usually listing exactly what you are looking for in a short period of time. Some of the things on the internet are written by legitimate new organizations, and can be a great source of information. Many people assume, if it is news coming from a news organization, it must be true! Unfortunately this is far from reality.  Many of these news organizations are profit driven and have a strong bias.

The Internet has also changed the news as we know it. The internet gives us news instantly. Within minutes a news story breaks and is posted on all around the world. Within hours, it is tweeted and re-tweeted. It used to take a day for news to hit the newspapers and get delivered to our door. Because of this delay, there would be plenty of time for fact checking. An alarming trend today is that some news organizations are so careless and eager to get a good story on the internet, that fact checking has become a thing of the past. News organizations depend on these stimulus seeking readers to go to their site so they can make money off the ads. What is worse is that many people read these articles on the internet and believe them to be true.

Sadly, the same goes with people and businesses you can Google search. One thing that I find quite disturbing is that some of things you read online can be completely fictitious. Anybody has the ability to write something about anybody and post it online and it is out there. Burned into our internet caches and forever etched in stone it seems. I have read many one sided articles and opinions about people, which can easily ruin the reputation of an individual without having any merit to it. Many companies have the same problem. Some examples of this http://www.ripoffreport.com , http://scamfraudalert.wordpress.com, http://www.fraudwatchers.org, http://complaintwire.org, and others. These “consumer” protection sites are nothing but modern day gang mafia style extortion sites. It would be great if these reports had some legitimate fact checking, but unfortunately, they are for profit, much as news organizations today and are not to be trusted.

Here is how it works:

–        A competitor of yours decides to try to put you out of business because you are a thorn in his side.

–        Competitor then decides to write a dirty article about your company and complain to these consumer fraud sites posing as a ripped off consumer.

–        The fictitious story gets published on these consumer sites trying to “warn” people.

–        Your company and personal name are posted and highly ranked as a Google search and now ruining your reputation.

–        In order to get your business and/or name cleared, you must pay a large sum of money.

Here, your competitor wins, because he has faked a consumer report to scare away new customers. Also, these so called “Consumer Protection” websites win, because they know you will try to clear your name and pay their extortion fees to post a “rebuttal” or to have the report removed. I find this comparable to the neighborhood mafia thug who you have to pay “protection” money to keep your business in “good terms”.

So next time you read an article on the Internet, think twice about the “source” before you believe it!

-Anonymous 😉